Privacy Policy

Sesan Group operates Sesan App, Sesan Shop and related agricultural technology services, including Sesan Media, Sesan Tools, Sesan Plant and Sesan Animal.

This Privacy Policy explains how Sesan Group collects, uses, stores, shares and protects information when you access or use our mobile applications, websites, digital marketplace, communication tools and related services.

By creating an account or using Sesan services, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to buyers, sellers, visitors, businesses, agricultural service providers and other users of Sesan services.

The information we collect depends on the Sesan features and services that you use.

Sesan is a marketplace. Some information that you publish is intended to be visible to other users.

Public information may include:

• Your seller or business name.
• Your profile image.
• Your product photos and videos.
• Your product description and price.
• Your telephone number when included in a listing.
• Your general product or business location.
• Your product rating or review information.

Sesan may request access to selected device features only when they are needed for a function that you choose to use.

You can review or disable permissions through the settings of your mobile device. Disabling a permission may prevent the related feature from working.

Another user may provide information about you when placing an order, sharing delivery details, reporting a problem or contacting customer support.

For example, a buyer may provide a seller's telephone number, or a seller may provide information connected with a buyer's order.

Users should only provide another person's information when they have a lawful and reasonable reason to do so.

Sesan uses collected information only for legitimate operational, security, marketplace and service purposes.

We may use information to:

• Create, verify and manage user accounts.
• Display product listings and seller information.
• Connect buyers, sellers and agricultural service providers.
• Process, confirm and manage orders.
• Enable chat, image, video and audio communication.
• Send order, message, security and service notifications.
• Provide customer support and respond to enquiries.
• Detect fraud, spam, abuse and unauthorised activity.
• Maintain the security and reliability of Sesan services.
• Analyse technical problems and improve application performance.
• Develop and improve existing or future Sesan features.
• Comply with legal obligations and enforce our Terms of Use.

Depending on the service and applicable law, Sesan may process information because:

• It is necessary to provide the service or fulfil a transaction requested by you.
• You have given permission, such as access to camera, media, microphone, notifications or location.
• Processing is necessary for security, fraud prevention and protection of users.
• Processing is required to comply with a legal obligation.
• Processing supports a legitimate business purpose that does not unfairly override user rights.

Where permission is the basis for processing, you may withdraw that permission through device settings or by contacting Sesan.

Sesan may share information only when reasonably necessary to provide services, complete transactions, protect users or comply with law.

Sesan may rely on third-party providers to operate important parts of the service.

These providers may include:

• Cloud infrastructure and database providers.
• Authentication and account-security providers.
• Storage and media-processing providers.
• Notification and messaging providers.
• Maps and location providers.
• Application stores and operating-system providers.
• Analytics, crash-reporting and technical-monitoring providers.

These providers may process limited information according to the service they provide and their own privacy policies.

Sesan does not control every third-party website or service linked from our application. Users should review the privacy terms of those services before providing information.

Sesan websites may use cookies, local storage or similar technologies for essential website functions.

These technologies may be used to:

• Remember language or display preferences.
• Maintain secure sessions.
• Understand basic website performance.
• Prevent abuse and suspicious activity.
• Improve website navigation and reliability.

You may control cookies through your browser settings. Blocking essential cookies may affect login or other website functions.

Sesan may use technical analytics and crash-reporting tools to understand how the application performs.

This information may include:

• Application version.
• Device type and operating system.
• Error messages and crash details.
• Feature usage and navigation events.
• Network and performance information.

This information is generally used to fix bugs, improve reliability, protect security and understand which features require improvement.

Sesan uses reasonable administrative, organisational and technical safeguards intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include:

• Account authentication and access controls.
• Secure cloud infrastructure.
• Restricted administrative access.
• Security monitoring and error logging.
• Encrypted transmission where supported.
• Review of suspicious account or marketplace activity.

Sesan retains information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Whether your account remains active.
• Whether information is needed to provide a service.
• Security and fraud-prevention requirements.
• Order, transaction and dispute records.
• Legal, accounting or regulatory obligations.
• Backup and disaster-recovery cycles.

Some information may remain in secure backups for a limited period after deletion before being removed through the normal backup cycle.

You may request deletion of your Sesan account and associated personal information at any time.

Send your request to:

We may request additional verification before deleting an account in order to protect the account owner.

Some records may be retained where required by law, fraud prevention, dispute resolution or financial record keeping.

You may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Delete your account.
• Remove your products.
• Withdraw permissions granted to the application.
• Disable notifications.
• Contact Sesan regarding privacy concerns.

Requests may require identity verification before they are completed.