Terms of Use

These Terms of Use govern your access to and use of Sesan App, Sesan Shop, Sesan websites, marketplace features, communication tools and related services operated by Sesan Group.

By creating an account, posting a product, placing an order, sending a message, submitting a review or otherwise using Sesan services, you agree to comply with these Terms and the Sesan Privacy Policy.

If you do not agree with these Terms, you should not access or use Sesan services.

You must have the legal capacity to enter into an agreement or use Sesan under the supervision and permission of a parent, legal guardian or authorised representative.

If you use Sesan on behalf of a company, shop, farm, organisation or other business, you confirm that you are authorised to act for that organisation.

Sesan may refuse or restrict access where use of the service would violate applicable law, platform rules or the rights and safety of another person.

Certain Sesan features require you to create or use a user account.

You agree to:

• Provide accurate and current account information.
• Use a telephone number or account information that belongs to you.
• Keep your verification code and account access secure.
• Protect your device from unauthorised use.
• Update inaccurate information when reasonably necessary.
• Notify Sesan if you suspect unauthorised account access.
• Accept responsibility for activity performed through your account.

Sesan provides technology that helps users publish products, discover agricultural goods and services, communicate and arrange transactions.

Unless expressly stated otherwise, Sesan is not the owner, manufacturer, producer, seller or buyer of products listed by independent users.

Buyers and sellers are responsible for evaluating each other and confirming:

• Product identity and condition.
• Price and currency.
• Quantity and availability.
• Payment method.
• Delivery method and cost.
• Return, cancellation or refund arrangements.
• Any legal or safety requirements relating to the product.

Sellers are responsible for their product listings, communications and transactions.

Sellers must:

• Provide truthful and accurate product information.
• Use clear and relevant photos or videos.
• State the correct price, currency and quantity.
• Update availability when a product is sold or unavailable.
• Disclose important defects, risks or restrictions.
• Have the legal right to sell the listed product.
• Comply with agricultural, trade, safety and consumer laws.
• Communicate respectfully and honestly with buyers.
• Fulfil confirmed orders according to agreed terms.
• Avoid false claims or misleading advertising.

Buyers are responsible for reviewing listings and confirming transaction details before placing or confirming an order.

Buyers must:

• Review product information before ordering.
• Ask the seller for clarification when information is unclear.
• Provide accurate contact and delivery information.
• Pay the agreed amount through the accepted payment method.
• Communicate promptly regarding changes or cancellation.
• Inspect products within a reasonable time after receipt.
• Use products according to labels and safety guidance.
• Avoid false complaints, fraudulent orders or abusive conduct.

Delivery terms should be agreed between the buyer, seller and any delivery provider involved.

Users should confirm:

• Delivery address or pickup location.
• Delivery cost.
• Expected delivery time.
• Payment method.
• Responsibility for packaging.
• Responsibility for damaged or delayed products.

Users may upload or publish product listings, descriptions, photos, videos, reviews, comments, messages and other content through Sesan.

Ratings and reviews should reflect a genuine product, seller or transaction experience.

Users must not:

• Submit fake reviews.
• Review their own account using another account.
• Offer payment or rewards for dishonest reviews.
• Threaten users to obtain a positive review.
• Publish abusive, discriminatory or irrelevant comments.
• Disclose another person's sensitive information.
• Manipulate ratings or review statistics.

Sesan may remove or limit reviews that are fraudulent, abusive, duplicated, irrelevant, manipulated or otherwise violate these Terms.

You must not use Sesan to:

• Sell illegal, stolen, counterfeit or prohibited products.
• Publish false, misleading or fraudulent listings.
• Impersonate another person, business or organisation.
• Harass, threaten, exploit or discriminate against users.
• Send spam, malware, scams or harmful links.
• Obtain account access without permission.
• Collect user information for unauthorised purposes.
• Manipulate orders, prices, ratings, reviews or platform statistics.
• Create false accounts to avoid restrictions.
• Interfere with the security or operation of Sesan.
• Use automated tools to scrape or copy data without permission.
• Use Sesan for money laundering, fraud or other unlawful activity.
• Publish content that violates intellectual-property rights.
• Encourage dangerous or unlawful use of agricultural products.

The Sesan name, Sesan Group logo, Sesan App, Sesan Shop, Sesan Media, Sesan Tools, Sesan Plant and Sesan Animal branding, website design, graphics, software, databases, documentation and original content are owned by Sesan Group or its licensors and are protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, distribute, sell or commercially exploit Sesan content without prior written permission, except where permitted by law.

Users remain responsible for ensuring that the content they upload does not infringe another person's copyright, trademark or other intellectual property rights.

Sesan works to keep its services available, reliable and secure. However, uninterrupted access cannot always be guaranteed.

Services may be temporarily unavailable because of maintenance, upgrades, technical failures, internet connectivity, security incidents, government requirements or circumstances beyond our reasonable control.

Sesan may update, improve, suspend or discontinue features or services without prior notice where reasonably necessary.

Sesan may suspend, restrict or permanently terminate an account when:

• These Terms are violated.
• Fraudulent or illegal activity is suspected.
• User safety or marketplace integrity is at risk.
• False identity or misleading information is provided.
• Repeated complaints remain unresolved.
• Required legal obligations must be fulfilled.

Users may also request account deletion through Sesan support, subject to applicable legal, accounting and security obligations.

Sesan provides its services on an "as available" and "as is" basis to the extent permitted by law.

Sesan does not guarantee that every product listing, seller, buyer, delivery provider or transaction will meet every user's expectations.

Users are responsible for making their own decisions before purchasing, selling or relying on marketplace information.

To the maximum extent permitted by applicable law, Sesan is not liable for indirect, incidental, consequential or special damages arising from the use of the platform.

Sesan is not responsible for disputes arising solely between buyers, sellers, delivery providers or other independent third parties.

These Terms are governed by the laws of the Kingdom of Cambodia unless another applicable law requires otherwise.

Any dispute should first be resolved through good-faith discussion. Where resolution cannot be achieved, disputes may be submitted to the competent courts or authorities of Cambodia.

Sesan may revise these Terms from time to time in response to new services, legal requirements, security improvements or operational changes.

Updated Terms become effective when published on the Sesan website or within Sesan services unless another effective date is stated.

Continued use of Sesan after updated Terms become effective constitutes acceptance of those changes.